CUSTOMER SERVICE REPRESENTATIVE - KIDS SVOD (PART TIME) - TUSTIN, CA | TBN

CUSTOMER SERVICE REPRESENTATIVE - KIDS SVOD (PART TIME) - TUSTIN, CA

November 8, 2019

 

 

 

MISSION: 

 

It is your mission to represent and support customers by providing helpful information, answering questions and responding to feedback. You are the front line of support for clients and customers and you help ensure that all our Kids SVOD family is satisfied with our services and features.

 

OUTCOMES:

 

  1. Maintaining a positive, empathetic and professional attitude toward customers at all times.
  2. Responding promptly to customer inquiries.
  3. Comprehend and implement Hubspot customer service workflow
  4. Communicating with customers through various channels.
  5. Keeping records of customer interaction, transaction, comments and feedback.
  6. Keeping up to date with new content and processes in the Kids SVOD.
  7. Communicating and coordinating with colleagues as necessary.
  8. Providing feedback on the efficiency of the customer service process.
  9. Ensure customer satisfaction and provide customer support.

 

COMPETENCIES:

 

Priorities

  • Passion for customer service
  • Passion for kids content
  • Extremely organized
  • Excellent communication skills
  • Works quickly

Technical

  • Experience working in previous customer support is desirable
  • Google Apps, Slack, Asana etc.
  • Hubspot knowledge desirable
  • Superior communication skills
  • Research

General

  • Positive
  • Team player
  • Can solve problems
  • Calm under pressure
  • Passion for early stage companies

 

The Kids SVOD, Yippee, is a product of TBN. We exist as a safe place for kids to watch curated content that is fun, educational, inspiring and grounded in Biblical values. For parents we are a brand that has safe and trusted content, that they will feel comfortable and confident for their children to consume. We are launching with new exclusive episodes of the VeggieTales backed by TBN a leading Christian media organization, we are building the leading kids platform for content that builds character. Join us in building the future of entertainment for kids!